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Whitelist Request Form

To protect our members and our network from unsolicited e-mail (spam), Verizon Online has put measures in place to restrict the distribution of e-mail containing spam and potentially harmful viruses to our members. If we review a restricted e-mail address or domain and determine, based on the information available, that it does not pose a current unacceptable risk to our members or our network, the e-mail address or domain can be "whitelisted" and, therefore, e-mail delivery will be allowed to your mailbox.

If your organization is having difficulty delivering e-mail to Verizon Online addresses, or if you are a subscriber to one of Verizon Online's Internet access services who is unable to receive certain e-mails, please fill out the appropriate form below and submit it to Verizon Online Security. We will investigate the issue and attempt to find a solution that allows you to send or receive e-mail from a restricted source.*

» If you are an outside organization, please use the ISP form
» If you are a Verizon Online member, please use the Member form

The above links are not for reporting technical-support or billing-related issues. This resource is intended for use if you are having issues receiving e-mail from specific domains or addresses (but the remainder of your e-mail service is functioning properly) and for issues sending e-mail to Verizon Online customers. If your e-mail is not functioning properly, please contact Verizon Online technical support to address your issues. All issues not related to specific servers submitted via this form will be deleted.

*Verizon Online reserves the right to restrict access to or from any domain provided at its sole discretion. The information provided to Verizon Online must be wholly correct or the request may be rejected. We cannot guarantee that we will be able to provide a solution that enables you to send or receive e-mail from a restricted source.


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