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Email with the Subject line 'Your My Verizon User ID Has Been Changed'

If you received the following email from Verizon, it is a valid email, not a phishing scheme. You can find more information here

Your My Verizon User ID Has Been Changed

Dear My Verizon User,

We have launched a completely new My Verizon website (, with improved security, easier access to all our services, and richer features.

As part of this process, we are also consolidating access to all of your services under a single user ID. For customers who needed to use two user IDs to read their Verizon email ( and pay their bill (separate user ID on or access their Verizon Call Assistant, we're now providing access to everything under this single user ID.

To make this change happen, please sign in to My Verizon with your Verizon Email ( user ID. Access to all of your services (e.g., email, TV, phone) will be available through this user ID going forward.

Your current My Verizon ( user ID will no longer work.

If you have any problems, you can use the "Forgot user ID or Password" link in the Sign in box, and select "Reset My Account" to retrieve your new user ID (note: no other changes will be made to your account).

For security reasons, you may be redirected to a PIN Request page when going to view your bill, even if you have done that earlier. Please follow the prompts to complete the process. You will only have to do this once.

Thank you for choosing Verizon, We appreciate your business.

Verizon Member Services.

Ensure Verizon emails reach your inbox by adding to your "safe" email list. Your email or Internet provider can provide instructions on how it works.

This email has been sent from an auto-notification system that cannot accept incoming email.

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Verizon Online - PO Box 33056 / St. Petersburg, FL 33733
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